Billing ProcessTo maintain billing days, our team has resumed billing, and most customers are now receiving estimated bills.
Login to MyAccountThe login experience looks different but the MyAccount dashboard remains the same.
Available ServicesMany essential services are still available. We're here to help—every step of the way.
Notifications have been mailed to impacted account holders, which include detailed information about resources and support. Here's more information on how you can sign up for the two-year subscription to a comprehensive credit monitoring service (TransUnion myTrueIdentity®) at no cost.
Here are some tips for signing-up for the two year credit monitoring subscription service:
Please ensure that you redeem your activation code before September 30, 2025 to take advantage of the service.
Should you require technical support with myTrueIdentity®, please contact TransUnion Canada directly via the phone number provided in your letter.
Service Canada advises individuals affected by a breach to contact Canada’s two major credit bureaus (Equifax and TransUnion) for file monitoring, and to regularly review their banking and credit card statements. If an individual notices any suspicious activity related to their SIN, they should report it to the police, contact the Canadian Anti-Fraud Centre and inform Service Canada. For more information, please visit:
Through our Five-Year Reliability Plan, we're investing $1.3 billion in upgrades and improvements. In particular, $265 million towards tree trimming and clearing and $916 million towards equipment replacements and upgrades, both of which will strengthen and harden our power grid against adverse weather and storms.
Learn how we maintain, strengthen, and continue to improve our system >
